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The Local Business Ally

By Alexis Mintz 03 Aug, 2017
We're excited to announce two new upgrades to the GetMoreReviews tool this month - designed to make it even easier for you to get more reviews from your customers, and to understand what is going on with your reviews and review campaigns as a whole. Keep reading for more on these latest additions to the platform:
By Teresa Turner 08 Jun, 2017

As if reviews weren’t already the most important part of a company's online presence, Google just made them even more paramount. 

Whether you are a home services company or not, I recommend you listen up because Google is about to play favorites.  And trust me, you want to be on Google’s good side. 

Google Home Services Ads are coming Philadelphia  - this is either very good or very bad news for you.  

By Brent Werbeck 07 Jun, 2017
"Yeah, I hear what you're saying but we're brand new. We don't have that many customers yet."

If you're skeptical about putting a system or plan in place to secure online reviews for your new business, then you only need to answer 1 question...
By Alexis Mintz 05 Jun, 2017
Print & Cheques Now  is a family-owned and operated check printing company located in Calgary, Alberta in Canada. Started over 30 years ago by Tom and Irene Gilchrist out of a home office, the company has expanded to employ 13+ people and operates out of 7,500 sq ft of space. Tom and Irene have been joined by Ryan and Jon, two of their sons, making this Canadian check-printing operation a true family affair.

Like most businesses, Print & Cheques Now found that getting customers to leave online reviews was a challenge. Despite having been in the check-manufacturing business for over 30 years with a large customer base, the business had just 3 Google reviews and 1 Facebook review.

What Jon did have was a list of over 15,000 customer emails. So Jon set out to find a tool to help Print & Cheques Now increase their online reviews, and started using the GetMoreReviews system.
By Teresa Turner 01 Jun, 2017

When a consumer is in need of your service, the consumer takes to the internet and the online exploratory journey begins.  Let’s take a glance at what this search looks like for that person.

By Brent Werbeck 30 May, 2017
We're sorry to be the bearer of bad news here, but you can't remove bad online reviews.  This is especially true on places like Google, Yelp and Facebook.  Removing bad online reviews goes against the policies of the major review sites, and for good reason.

In an attempt to maintain the integrity of business reviews, many review sites only allow for the removal of a review in extreme circumstances.  But don't worry, if you suspect that a review left for your business meets one of the removal criteria, there is a chance you can have have the review removed from your listing.
By Teresa Turner 25 May, 2017

It’s no secret that the most essential part of a business' online reputation is its reviews. Reviews have become the lifeblood for a business big or small.

By Brent Werbeck 23 May, 2017
First of all, let's be clear...

Buying online reviews is a REALLY bad idea. Do not buy, purchase or pay for online reviews for your business.  

Plain and simple.
 
We understand that you're working really hard in your business, and that getting more five star reviews can be a real pain (especially if you don't have the right systems in place).  Tier 1 review sites like Google, Facebook and Yelp all have their own unique review compliance standards and as a business it is important that you know and understand how they work.

Besides, your customers love you right?  So why not get more authentic, real reviews from the people that already love you and your products and services.
By Alexis Mintz 19 May, 2017
If you're a business with a Yelp listing, you're likely familiar with "filtered" reviews, now officially called "not recommended" reviews. It can be incredibly frustrating as a business owner to see a legitimate customer review banished to the hidden, filtered reviews section. 

So let's take a look at exactly what Yelp filtered reviews are and how you can fight back.
By Teresa Turner 17 May, 2017

Still sending out "customer surveys" or "client feedback forms"?

Still not getting any responses?

Don't worry, you're not alone.  

In speaking to business owners every day, I listen to them as they explain their company’s current system of collecting customer feedback.  Too often I hear that companies are sending surveys that question every step of the customer experience.  

Surveys are not the most effective way of collecting customer feedback. In fact, customer surveys are dead.

So what is the best way? 

A review request. 

And here is why...

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